Hello and goodbye

Does anybody here use Hello? (For those of you who have no idea what I'm talking about, Hello is software that adds pictures to your weblog. If you're wondering.) Because it's still not working for me and I'm getting really frustrated. It's not working on either my home computer OR my work computer and they don't even have the same operating system, so it's not just that. And I see from the Picasa forums that it's not just me, but it also doesn't appear that anybody is being very helpful with a fix, either. So if you have any ideas, let me know! I know there are other ways to add pictures - and in fact I used one of them to add that EQ drawing below - but Hello is just so incredibly much easier. Or it was when it worked!